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| Wyndham Technology |
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| Wyndham.com features include |
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| EXCITING NEW OPPORTUNITIES FOR WYNDHAM CUSTOMERS |
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- Wyndham Hotels and Resorts Best Available Rate Guarantee - Book with confidence at Wyndham.com or through our central reservations telephone number knowing you will get the best available rate.
- Wyndham ByRequest - Continues its assault on revolutionizing hotel loyalty programs by augmenting its highly successful personalization program with a completely revamped Wyndham ByRequest site with key features including:
- Easier and more streamlined Join process, including preferences so Wyndham can set up a personalized room for guests immediately after joining.
- Expanded capability for members to edit their member profile, including selecting preferences for room type, pillow type, favorite refreshments, newspaper and much more.
- Ability to view and book exclusive member-only special offers and savings, tailored to each user's preferences and interests.
- Ability for members to view their stay history and receipts online.
- Wyndham Vacations - An all-new program that dramatically expands Wyndham's travel product offerings in a new online partnership. Vacation packages combining air, hotel, car and activities will be available for online booking, along with toll-free telephone support.
- Destination Weddings by Wyndham - Unique to the hospitality industry, this site allows visitors to research and plan weddings at 20 of Wyndham's top resort destinations. This site guides users with resort reviews, photos, virtual tours, special discounts, offers and even local legal marriage requirement details. After choosing their dream destination, couples can send their wedding plans to a Wyndham Wedding Consultant, who will assist them with every detail - locations, officiating, catering, decorations, entertainment, guest accommodations - all at a price that is right for them.
- E-mail Publications - Wyndham.com visitors, Wyndham ByRequest members, Women On Their Way members, travel agents and event/meeting planners can subscribe to regular e-newsletters to receive updates on special Wyndham rates, promotions and new properties.
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| RICHER CONTENT AREAS |
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| Following the lead of its Wyndham ByRequest program, Wyndham.com will provide highly targeted, personalized content delivery based on user-behavior message segmentation. Special offers and content can be customized to each user, based on his or her browsing history or Wyndham ByRequest profile, allowing targeted travel offers and personalized messages each time the user returns to Wyndham.com. |
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| Additional content highlights include: |
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- Property Information- Leading the industry in providing content-rich, thorough, accurate and timely information on each of its product lines and every property associated with that product line, Wyndham.com offers:
- Property Line pages - Present content better explaining the full range of different Wyndham
products.
- New Property pages - Include more depth and coverage (per property) than any other hotel site. This depth includes expanded property information, including event calendars, suggested itineraries and frequently asked questions in addition to standard property and guest room data. For select properties, travelers can take a virtual tour featuring 360-degree panoramic images, watch a video tour of the property and browse visual tours of guest rooms.
- Disability-focused content - Working closely with the National Organization on Disability (www.nod.org), Wyndham.com has set up new content sections (for each of its properties) that highlight key needs and interests of our guests with disabilities. (example: See the Wyndham Palace & Resort's Disability page)
- Destination & Interests section - Features Hotel & Resort special offers, tours and attractions bookings in partnership with Viator, and Travel Guides from 10Best.com and our own team of professional travel writers.
- Women On Their Way - Completely redesigned section provides an area where women business travelers can enjoy features such as:
- Book Club - Created exclusively for female business travelers, this section features a new book each month, past book reviews and links for online purchases.
- Travel Tips - Women business travelers can find and share valuable tips
covering all aspects of business travel.
- Women On their Way Annual Contest
- Female business travelers can enter advice
for other women on how to enjoy life while facing up to its challenges to win a
vacation for two; a $1,200 wardrobe; 25,000 American Airlines® AAdvantage®
miles; and more!
- BPW Scholarship/Internship Program - A new, nationwide program to help
women achieve their career goals and advance in the hospitality industry.
Corporate Information - Provides press
releases, company leader information, investor information, employment opportunities, franchise information, company contacts, and information about Wyndham brands, technologies, programs and services. Also, as part of Wyndham's diversity initiative and strategy, a Diversity section has been developed to highlight and communicate Wyndham's commitment to diversity. |
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| IMPROVED FUNCTIONALITY |
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- The Hotel & Resort Locator - Enhanced property search features allows visitors to find the ideal Wyndham property for all types of travel plans. Customers can search for the nearest Wyndham properties by location, by proximity to airport, by address or by point of interest.
- Hotel & Resort Reservations - Dramatically expedited to improve visitors' access to checking availability/making reservations from the Wyndham.com home page.
- Special Offer Search - Allows visitors to search for special offers by date or a variety of categories, such as golf, spa or beach.
- Customer Service
- Contact Wyndham - A much enhanced Contact Wyndham section features online e-forms that enable customers to send targeted messages directly to Wyndham's centralized Customer Service department or directly to hotels and resorts to resolve issues quickly and easily.
- Online Help - Modeled after leading Web award winners, Wyndham.com's new help provides:
- Context Sensitive Search - A more robust context-sensitive Help feature with intuitive Help documents for specific pages or functions of the site. Instead of having to search through an entire Help document, the user is shown a topic that is relative to the page the user is currently viewing. For all other pages, a comprehensive Help guide is accessible from the top navigation.
- Targeted keyword searches - A comprehensive keyword search function, available at the top of every page, allows the user to search content on the entire Web site or a specific section of the Web site. For example, while viewing property-specific pages, users can search content specific to that property for a more targeted list of search results.
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| OTHER FEATURES |
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- Travel Agent Services - Created exclusively for travel agents, travel consultants and travel industry partners, this section offers discounted savings and special offers, helpful articles and information about Wyndham's policies on commissions, payments, GDS information and more. In the future, travel agents with a valid IATA number will be able to book on Wyndham.com and receive commissions.
- Group/Corporate Booking Capabilities - Online reservations will be available for group and corporate negotiated rates. In addition, group booking pages, completely customized and individualized Web pages, are available for groups, conventions, meetings, social events and weddings that are held at Wyndham properties. They give each and every client or guest the opportunity to post customized pictures, links and general information about his or her group or event to a unique Web address or URL. Also at the client's or guest's discretion is the ability to add a reservation link, allowing employees or attendees to book their specially negotiated rates directly on Wyndham.com.
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