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FAQs (Frequently Asked Questions) Wyndham Sugar Bay Resort and Spa
About the Resort
What are the facilities at Wyndham Sugar Bay Resort & Spa like?

Does Wyndham Sugar Bay Resort & Spa offer an All-inclusive Plan (AIP)?

Is Wyndham Sugar Bay Resort & Spa a "Green Hotel"?

Ok, I'm hooked. So when can I get the best deal?

What sports are available?

How far is the island of St. John?

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Services and Policies
Is there a charge for the Spa?

Is there a dress code at the resort?

Is there a babysitting service available?

What is the tipping (gratuity) policy?

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Visitor Information
Are passports needed?

What is the weather like?

Is St. Thomas really tax-free?

Will my cell phone work in St. Thomas?

What is the standard language, currency and electricity in St. Thomas?

What is the legal drinking age (alcohol, of course)?

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Transportation
Are there direct flights to Wyndham Sugar Bay Resort & Spa? (St. Thomas - STT)

How far is Wyndham Sugar Bay Resort & Spa from the airport?

Do I need to rent a car?

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FAQs (Frequently Asked Questions) Wyndham Sugar Bay Resort and Spa - About the Resort
What are the facilities at Wyndham Sugar Bay Resort & Spa like?

Opened in 1992, the Wyndham Sugar Bay Resort & Spa is located mountainside, on the water, with it’s own secluded beach. Offering 300 rooms situated on 34 tropical acres. Additionally, in 2006 we completed an extensive multi-million dollar renovation. Including guest rooms, meeting space, lobby, pools, and restaurants.

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Does Wyndham Sugar Bay Resort & Spa offer an All-inclusive Plan (AIP)?

The Wyndham Sugar Bay Resort & Spa offers an EP (european plan) as well as an all-inclusive plan. Our All inclusive plans includes room, all meals, beverages (house brand liquor and house wine, beer), recreation, entertainment, non-motorized watersports, fitness center, tax and gratuities, all for one low price. Airport transfers are not included.

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Is Wyndham Sugar Bay Resort & Spa a "Green Hotel"?

At the Wyndham Sugar Bay Resort & Spa we take every step to be an environmentally conscious ("green") hotel. We recycle, we are completely self-contained and have our own power plant, desalinization plant, and water treatment plant. Additionally, we recycle for irrigation, and we remind our guests in many ways throughout their stay of how they can help us "save trees." Finally, we are also quite proud to be an iguana breeding sanctuary and include our famous "iguana feeding" in the kids program.

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Ok, I'm hooked. So when can I get the best deal?

Typically, our best rates are available between Memorial Day and Thanksgiving. High Season, which yields the highest rates, runs from Christmas through Easter.

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What sports are available?

We have four lighted tennis courts , basketball, jogging track. For the water junkie, we can help equip you go out on a catamaran, jet ski, sail, kayak or even help you go parasailing, snorkeling or SCUBA diving. Also on property our newest addition is our mini-golf course and electic water bumper boats, both available at an additional charge. Our state of the art fitness center including treadmills, elliptical machines, free weights as well as nautilus weight machines. With a variety of fitness classes available and water aerobics daily.

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How far is the island of St. John?

You can see St. John from our property. The island is a mere fifteen-minute ferry ride away.You can catch the ferry from Red Hook only 5 minutes from the propety.

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FAQs (Frequently Asked Questions) Wyndham Sugar Bay Resort and Spa - Services and Policies
Is there a charge for the Spa?

There is no charge to access the fitness center facilities. A day pass is available at an additional fee for guests who wish to use the spa facilities, such as steam rooms and saunas. Professional spa services and treatments are available for an additional cost and include access to the spa facilities. If you are interested in these options, please be sure to ask us about our spa package.

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Is there a dress code at the resort?

Tasteful attire is always encouraged at all Wyndham Resorts. We encourage beachwear for the pool and beach. Shoes are required for all restaurants including our casual Mangrove Restaurant for lunch. We recommend Resort Casual dress in all other areas. Manor House and Tuscany fine dining in the evening requires collared shirts and slacks or dress shorts. The Manor House and Tuscany Restaurant do not allow flip flops, tank tops, etc.

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Is there a babysitting service available?

Wyndham Sugar Bay resort guests wishing to secure babysitting services should contact Caribbean Nanny Care directly at 340-473-7500. For more information visit their website: – www.caribbeannannycare.com

At Wyndham Sugar Bay Resort & Spa we also have our popular "Kids Club." Designed for 4-12 year olds, our Kids Club has supervised children's entertainment program, with Iguana Feeding, t-shirt painting, treasure hunts and more. Available from 10:00 a.m. - 4:00 p.m. The Kids Club also shows family movies in the evenings.

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What is the tipping (gratuity) policy?

Gratuities are not included in your room only rate (EP rate). While gratuities are included in your All Inclusive Plan additional tips are encouraged for exceptional service.

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FAQs (Frequently Asked Questions) Wyndham Sugar Bay Resort and Spa - Visitor Information
Are passports needed?

Passports are not needed for U.S. citizens who can enter or exit with a valid driver's license and birth certificate. However, for a day trip to the British Virgin Islands, a passport, birth certificate or voter's registration card is required. We strongly encourage you to bring your passport with you as it dramatically expedites processing.

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What is the weather like?

At the Wyndham Sugar Bay Resort & Spa, we enjoy year-round average temperatures of high 80s during daylight hours and low 70s at night. Jealous? Come experience it yourself.

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Is St. Thomas really tax-free?

Yes - it's true! There are no departure taxes. All retail purchases are tax-free. Even banquet/catering group functions are tax-free. When retuning home, U.S. Customs allows each person a $1,600 tax-free exemption.

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Will my cell phone work in St. Thomas?

Many providers (including AT&T) offer service in the islands. Be sure to check with your provider for details.

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What is the standard language, currency and electricity in St. Thomas?

As a U.S. territory, we speak English, conduct exchange based on U.S. dollars and operate on good old 120 volts.

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What is the legal drinking age (alcohol, of course)?

In the Virgin Islands, eighteen is considered an adult - for liquor consumption, however we require one adult in a room (min 21 years)

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FAQs (Frequently Asked Questions) Wyndham Sugar Bay Resort and Spa - Transportation
Are there direct flights to Wyndham Sugar Bay Resort & Spa? (St. Thomas - STT)

Yes, there is currently direct service from many major hubs and most US airlines.

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How far is Wyndham Sugar Bay Resort & Spa from the airport?

We love the short 8-mile, 30-minute, breathtaking scenic drive to the northeastern picturesque side of the island. We hope you enjoy the ride!

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Do I need to rent a car?

Avis car rental is available the concierge desk in our lobby. For more information on airports, distance to the hotel and transportation rates, be sure to check the Map & Directions section of our site.

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