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Wyndham Boston Andover

  • 123 Old River Road
  • Andover, MA 01810 US
  • 1-978-975-3600
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Wyndham Boston Andover
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123 Old River Road Andover, MA 01810

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Wyndham Boston Andover  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Wyndham Boston Andover  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Boston Andover  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Wyndham Boston Andover  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Wyndham Boston Andover  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Boston Andover  Value
2.05 2 of 5 stars

“bed bug”

  , Alameda
As I was working a 2-day event at another hotel, I got bumped to Wyndham due to enormous response to the event that exceeded the contracted venue room block. LOVE the Wyndham electronic room key that you simple put up to the door - no foolling around sticking it in and out repearedly, a frequent event with most e room keys. I seriously appreciated very late night/early morning hour room service. Room decor was very nice. enjoyed the complementary soaps. View was nice as well, tho would have preferred not right over the pool. Fortunately, no one stayed there long. Did not enjoy having to call down to front desk to have mini bar unlocked to refrigerate my meds. That was a first. Green venue = no carpet/ rug in room, which I did not expect so did not bring yoga mat, my loss. I personally do not care for pillow top anything so the bed was not one I enjoyed. Bed linen did not look or feel fresh. Woke up w/bed bug bites to neck. Next night tried the hide-away-bed which had a dead beg bug body on the mattress cover so folded it right back up and slept on couch pillows with part of bed comforter as blanket. Woke up next day w/ bites to arm and thigh. When I checked out and submitted feedback card, I noted same on the card to staff at check out. All I got was a comment that the room was being sealed off and treated. No apology, no fained shock, no offer of comp anything. I chalk that up to the very very young person who took my complaint, and as well, something wanting in the hotel's customer service training of staff. Seems to be a trend so these days w/most younger service persons I encounter just about everywhere.

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