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Wyndham Irvine-Orange County Airport

  • 17941 Von Karman Avenue
  • Irvine, CA 92614 US
  • 1-949-863-1999
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Irvine-Orange County Airport
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17941 Von Karman Avenue Irvine, CA 92614

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Wyndham Irvine-Orange County Airport  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Irvine-Orange County Airport  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Wyndham Irvine-Orange County Airport  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Irvine-Orange County Airport  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Wyndham Irvine-Orange County Airport  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Wyndham Irvine-Orange County Airport  Value
1.05 1 of 5 stars

“Never Again!”

  , Irvine
I booked 8 rooms for our company's board of directors. I gave a credit card to reserve these rooms. Nothing more was said to me. When guest started checking in, they could not get checked in because all 8 rooms were under 1 name (The CEO's name and credit card). Once all the names were verified by me, they were allowed to check in, but each member was charged the full price on their personal credit cards because the CEO (whose name the reservations were made under) had not yet arrived to swipe his credit card. When I called to give the credit card over the phone, the hotel refused to accept and continued to charge each gentleman on their personal credit cards. I WAS FLOORED!!!! These are very important people and I was not told this would happen nor was I give the opportunity to rectify by filling out a credit card authorization. I was told that the CEO had to be there in person with his card to swipe it before the guests would stop being charged. Now, I've booked the CEO and other members of our company at this hotel for quite a long time and never received this kind of service. I WILL NEVER BOOK THIS HOTEL AGAIN!

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