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Wyndham Glenview Suites

  • 1400 N Milwaukee Avenue
  • Glenview, IL 60025 US
  • 1-847-803-9800
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Wyndham Glenview Suites
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1400 N Milwaukee Avenue Glenview, IL 60025

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Wyndham Glenview Suites  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Glenview Suites  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Glenview Suites  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Wyndham Glenview Suites  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Wyndham Glenview Suites  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Glenview Suites  Value
3.05 3 of 5 stars

“Disappointed”

  , Cobble Hill
We booked directly with the hotel, room with a view, bay side - it was the bay side but there was no view. After an 18 hour day to get there I just wanted to sleep. Expecting the staff to correct it, didn't happen. I'm on vacation, not looking for ripples or conflict, when I brought it up at check out I was met with the classic " Manager isn't in" and of course I'm on my way to the airport. Long and short, Hotel was nice, staff (other than the desk) was helpful and I think exceptional for the holiday period. Will we be coming to San Diego again? Absolutely Will I stay there again? - hmmmm, I doubt it. - I took the time and effort to contact the hotel directly and specifically ask for the Bay side with a view - I agreed to a premium increase which I paid - When we checked in the desk clearly made a mistake because we were directed to the Bay side Tower by the desk. The room was in the rear tower closest to the Rail tracks we had clearly asked to "Not" be in. I got a oooops out of the desk 10:30 at night which stated at 4:30 am as we proceeded to our room. - At check out, when it was brought up the classic "Deer in the Headlights" look was shared by 3 staff members - I was told they would look into it - my email was on the reservation - if it wasn't you wouldn't have been able to send me this request. So in closing yes I did take until today to respond, 1) because I really do work 6 days a week and 2) I wanted to see if there was an adjustment on my credit card. I don't think my expectations were unreasonable in this day and age of zero conflict, I chose not to be confrontational, my reward = zero. I travel frequently throughout the US and I have been treated better, I have had the desk call my room and correct a mistake, I have had situations where overbooking took place and I was credited for a discrepancy. This is just ignoring the customer.

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