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Wyndham Boston Andover

  • 123 Old River Road
  • Andover, MA 01810 US
  • 1-978-975-3600
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Wyndham Boston Andover
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123 Old River Road Andover, MA 01810

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Wyndham Boston Andover  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Boston Andover  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Wyndham Boston Andover  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Wyndham Boston Andover  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Wyndham Boston Andover  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Boston Andover  Value
3.05 3 of 5 stars

“Quick Getaway”

  , Charlotte
My daughter, mother and I spent one night at the hotel. It was convenient to everything. The staff was very nice upon check-in. The positives are the room, location, food and coffee was excellent! I was very disappointed with the concierge. The 3 of us walked up to her desk which is located in a comfortable area that has a sofa and chair in the same room. The 3 of us stood in front of her desk. She was leaning back in her chair having a casual conversation with a couple who was lounging on the sofa and appeared to be waiting on someone or something. While we stood in front of her desk, she never even looked at us. Didn't make eye contact, smile or anything that would indicate she would be with us as soon as her conversation ended. She literally ignored us. It would have been very easy to look at us and acknowledge we were standing there without interrupting the conversation. In fact, the couple did look at us and smile. There was definitely an arrogance there that she was important and it would be our pleasure to be able to talk to her. There was a glued pad of maps on her desk so I literally reached down and pulled one off myself after standing there for about 3 minutes without being acknowledged. She still didn't acknowledge us!! I have owned a business for 13 years and have a staff that work a front counter. If any of my staff ever treated a client like that, I would be very upset. Even my 19 year old daughter recognized her arrogance.Other than that poor service, the rest of the staff were very courteous and very accommodating. Overall, a great stay! My poor rating is based on the one employee ONLY.

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