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Wyndham Grand Orlando Resort Bonnet Creek

  • 14651 Chelonia Parkway
  • Orlando, FL 32821 US
  • 1-407-390-2300
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Wyndham Grand Orlando Resort Bonnet Creek
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14651 Chelonia Parkway Orlando, FL 32821

TripAdvisor Traveler Rating:

5.05 Average TripAdvisor Cleanliness Rating of 5 of 5 for Wyndham Grand Orlando Resort Bonnet Creek  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Grand Orlando Resort Bonnet Creek  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Wyndham Grand Orlando Resort Bonnet Creek  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Wyndham Grand Orlando Resort Bonnet Creek  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Wyndham Grand Orlando Resort Bonnet Creek  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Grand Orlando Resort Bonnet Creek  Value
3.05 3 of 5 stars

“Did something change??”

  , Orlando
I have stayed here the past 3 years in a row for at least 3 nights but this past experience will probable be my last. It started with a delayed check in which a the end of our trip I realized what contributed to it. They attempted to give me a different room type and we had to get a manager to correct. We walked up to room and waited over an hour for our luggage! We had our 10 month and 3 yr old with us and our luggage contained their bottles, snacks, and toys. I called down twice and walked down to the lobby and everyone just kept saying it was on its way. I requested to speak with a manager and was told she was personally delivering out luggage. The bell boy delivered and not even a call from the manager. Maid service was horrible and they always wanted to come after 3 to clean the room. We were at the pool with our kids everyday from 10-3 and then storms would come in. Not sure why they won't clean from 10-3 but they would get an attitude when we asked them to come back. I'm assuming this attributed to rooms not being ready on time and late check ins. After everything a call from a manager would have been nice but we never received one. We used to love this resort but will explore other options next year.

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