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Wyndham Boston Andover

  • 123 Old River Road
  • Andover, MA 01810 US
  • 1-978-975-3600
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Wyndham Boston Andover
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123 Old River Road Andover, MA 01810

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Wyndham Boston Andover  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Boston Andover  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Boston Andover  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Wyndham Boston Andover  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Wyndham Boston Andover  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Wyndham Boston Andover  Value
3.05 3 of 5 stars

“Great Location, great in person staff, terrible customer service.”

  , Cleveland
The location is excellent! The staff at the hotel and restaurant are top notch! Hotel phone customer service was horrible! Very rude. The reservations desk told me they couldn't confirm my reservation and then told wouldn't do anything further to attempt to confirm it. The lady I was talking to abruptly put me on hold without gaining my permission first and left me on hold until she apparently got tired of waiting for me to hang up. Horrible customer service from the reservations desk! I would have canceled my reservation had it not been for the fact that I was attending a concert across the street at the Cleveland Playhouse. Otherwise, the staff was extremely helpful and courteous, even amiable-true hospitality. The room however was mediocre for the price. In this case, I was willing to pay it because of the proximity to my event. I also take exception to the fact that they charge for parking! Who does that? Overall, I would not stay there again. I will just put a little more planning into my stay at another hotel downtown whose reservation staff knows how to treat people and that does not charge to park at THEIR hotel where I am already paying for a room.

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