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Wyndham Boston Andover

  • 123 Old River Road
  • Andover, MA 01810 US
  • 1-978-975-3600
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Wyndham Boston Andover
Wyndham Boston Andover
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123 Old River Road Andover, MA 01810

TripAdvisor Traveler Rating:

5.05 Average TripAdvisor Cleanliness Rating of 5 of 5 for Wyndham Boston Andover  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Boston Andover  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Boston Andover  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Boston Andover  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Wyndham Boston Andover  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Wyndham Boston Andover  Value
4.05 4 of 5 stars

“Horrible experience at WYNDHAM GRAND Orlando by one of your staff!”

  , Jacksonville
Assistant front desk guest manager Amanda Kenny, needs to be replaced by someone more acquainted and experienced with guest relation and concerns . She made our stay horrible with her lack of ethics and expertise for handling guests and there families.We made our reservation through AAA, we are a familly of 5 we had the confirmation that the accommodation ( room ) King Bed has the capacity to sleep 5 in proper beds . We arrive from a 6 Hr drive not to include flight time. And here we are received by your ubnoctious Assistant being rude and accusing me and my wife that we are trying to sneak our children in without having the proper reservation. I showed her on my I pad the AAA confirmation with the ages of my Children 10, 7,13 . All being assigned proper beds and adequate room. She refused and gave me a key to go and look and see that a Roller bed will fit in the room without even having the decency to go up with us and smooth the situation, instead she told me that I had to pay for an upgrade for the roller bed. As we are not supposed to have 3 kids... That got me completely upset and told her for the Fifth time my booking confirmation is for familly of 5. I end up going up by our selfs the room is obviously not coded to accommodate 5, let alone with the fire code , and impossible to move around with a rolling bed in the middle of the way. I go down and tell her this unacceptable for me, she wouldn't cooperate and try to solve the matter instead she called security and threatened to throw us out of the hotel and in fact a security showed up as if we are some kind of trash from the street. I had to call AAA and ask them to call Miss Amanda and clarify with her that we were within all our rights to have the proper accommodation that was booked and paid for. While this assignment of calling and clarifying matters should be made by her in the first place, for which she never did and took all her frustration on me and my family and putting us down and insinuating that we are Cheating with our booking , I will be more than happy to have a conversation with someone senior. My contact is 1 904 2334010Roy Ghaliroyghali@yahoo.comtrying to cheat

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