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Wyndham Glenview Suites

  • 1400 N Milwaukee Avenue
  • Glenview, IL 60025 US
  • 1-847-803-9800
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Wyndham Glenview Suites
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1400 N Milwaukee Avenue Glenview, IL 60025

TripAdvisor Traveler Rating:

5.05 Average TripAdvisor Cleanliness Rating of 5 of 5 for Wyndham Glenview Suites  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Glenview Suites  Location
5.05 Average TripAdvisor Rooms Rating of 5 of 5 for Wyndham Glenview Suites  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Glenview Suites  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Wyndham Glenview Suites  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Wyndham Glenview Suites  Value
3.05 3 of 5 stars

“Great physical property-horrible customer service ethic”

  , Glenview
We have stayed at this hotel a couple of times before with nice, well appointed rooms, plenty of space, clean, fresh rooms and great service. This time the physical condition of the rooms was roomy and clean as before, but the hotel front desk staff exhibited absolutely no concept of committment to the customer or customer service. I made a reservation 3 months in advance through the hotel reservation desk NOT the internet. When I checked in, I was checked in to a king room instead of a double and not even told of the change. I discovered it myself when I got to the room. My reservation was for 3 nights. I was told that there were no 2 bed rooms available and there wouldn't be. My reservation for the third night was for 4 adults (I had made 2 separate reservations: one for 2 nights 2 people and one for the third night for 4 people)and we were expected to make do with this situation-4 adults in a 1 king bed room with a pull out. The next day I heard another family checking in that also had a reservation for a 2 bed room and they were also told there were none available. We checked frequently with the front desk folks which were supposedly contacting the manager. We were told several times that someone would get back with us. No one every did. Each time we had to initiate contact with the fron desk. Finally, after threatening to call the corporate offices the third morning, we were checked in to a 2 bed room. So the bottome line is, this is a really nice, reasonable priced hotel, but if you have to have a room with a certain bed configuration, stay somewhere else.

Other Recent Traveler Reviews from Wyndham guests:

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“A+”

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.