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Avenue of the Arts Wyndham Hotel

  • 3350 Avenue Of The Arts
  • Costa Mesa, CA 92626 US
  • 1-714-751-5100
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Avenue of the Arts Wyndham Hotel
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3350 Avenue Of The Arts Costa Mesa, CA 92626

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Avenue of the Arts Wyndham Hotel  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Avenue of the Arts Wyndham Hotel  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Avenue of the Arts Wyndham Hotel  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Avenue of the Arts Wyndham Hotel  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Avenue of the Arts Wyndham Hotel  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Avenue of the Arts Wyndham Hotel  Value
2.05 2 of 5 stars

“Fell short...”

  , Northern Illinois
I reserved a standard room which per the internet was equipped with Jacuzzi tub (a standard feature for all rooms). When I got to the room, I discovered it did not have a Jacuzzi, but was told if I wanted to upgrade to another room they did have one room available with the Jacuzzi tub. This room was the Presidential Suite, more than I wanted to spend, but I felt it would be worth it for the Jacuzzi tub. However, the Jacuzzi jets did not work in the tub. When I reported the problem upon my departure, I was told I by the front desk attendant, I should have reported the issue sooner so they could fix it, but since this was to be a romantic escape for the day (morning into early evening), reporting the problem earlier would have meant getting dressed and having someone interrupt our limited time onsite. It was disappointing that the hotel would not or could not find a better solution to the problem. Not even a return call from management after leaving a message. Front desk attendent at check-in was very friendly, polite and helpful. Staff at checkout was borderline rude -- completely opposite of the welcoming face at check-in. Food ratings are poor for this review because neither the restaurant nor bar were not open during my time onsite and room service was not available. Given the fact that I was in the Presidental Suite, you would think there would have been snacks of some sort in the room as a standard amenity. Facilities and services were also rated poor because I did not have a need for these and there isn't a "N/A" option to select.

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5.0 of 5 stars

 

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