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Wyndham Garden Austin

  • 3401 South IH-35
  • Austin, TX 78741 US
  • 1-512-448-2444
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Garden Austin
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3401 South IH-35 Austin, TX 78741

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Wyndham Garden Austin  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Garden Austin  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Wyndham Garden Austin  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Wyndham Garden Austin  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Wyndham Garden Austin  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Wyndham Garden Austin  Value
2.05 2 of 5 stars

“Not what we expected from a resort”

  , Birmingham, Alabama, Usa
The location on the beach is excellent, and most of the staff were pleasant, but poorly trained in customer service in the restaurant.Now here is the problem - My wife and I arrived to find a long line at check in with only 1 person behind the counter checking in about ten guests. I stood in line for almost half an hour waiting to check in, and it was around 9:00 PM. When we first entered our 4th floor room I found an empty pack of Newport cigarettes on the table, and the bathroom toilet seat was cracked in half. Then we pulled back the sheets to go to sleep and my wife saw a blood stain on the sheets! This was the first day. The manager had the issues noted corrected. Next day the elevator was acting up and stopped a few feet above the 1st floor lobby, so I jumped up and down until the elevator lowered and the door opened, and then while exiting it closed on my shoulders! When I returned to go back up to my room there was a sign indicating the elevator was broken, so I had to walk up to my 4th floor room with several bags. There is more, and I took photos of the issues noted above if anyone wants to see it. I have actually stayed in Day's in for much less money and got better service. Funny thing is when I expressed my concern about the issues noted to the manager he only thanked me.

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