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Wyndham Baltimore Peabody Court

  • 612 Cathedral Street
  • Baltimore, MD 21201 US
  • 1-410-727-7101
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Baltimore Peabody Court
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612 Cathedral Street Baltimore, MD 21201

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Wyndham Baltimore Peabody Court  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Baltimore Peabody Court  Location
5.05 Average TripAdvisor Rooms Rating of 5 of 5 for Wyndham Baltimore Peabody Court  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Baltimore Peabody Court  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Wyndham Baltimore Peabody Court  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Baltimore Peabody Court  Value
2.05 2 of 5 stars

“Great location, poor staff service and even worse technology”

  , Logansport
This was my second business trip to the Baltimore area. During this first trip I stayed in the Inner Harbor to be closer to my meetings but enjoyed the Mt. Vernon area in the evenings. I booked the Peabody because it is in a fantastic location, close to many great restaurants and cultural spots. The location and the view from guest room windows that face the monument are well worth the price. The guest rooms are spacious and the the beds are comfortable. The bathrooms have European towel warmers and a great shower (and also a tub with jets). The downside of the stay was the staff and their lack of wireless internet and cable TV. The wireless does not work in the upper floor guest rooms. I called the company who does their wireless LAN directly and the technician was shocked that they hadn't even reset the routers for months. Even after a reset, the problems persisted and the technician explained that they do not have enough routers in the correct location for a hotel their size. Throughout my stay I had to walk to a coffee shop in order to utilize the internet. Also when I tried to watch Monday Night Football, I noticed ESPN was not part of their package. You could get it on the incorrect channel but it came in fuzzy without any sound. When I called the front desk, they were impolite and said that I'd have to "deal with it" as they were going to be switching cable providers sometime in the next few months. I asked if there was any thing that could be done in the meantime and they simply repeated to "deal with it" and that no discount or even apology would be coming from them. As a business traveler I would not stay at this hotel again as work cannot be done in the evenings depending on which floor you stay on and also because the staff has such poor customer service skills. Great location - its too bad that they don't hire a better staff and take care of their technology deficiencies.

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