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Wyndham Garden Austin

  • 3401 South IH-35
  • Austin, TX 78741 US
  • 1-512-448-2444
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Garden Austin
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3401 South IH-35 Austin, TX 78741

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Wyndham Garden Austin  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Garden Austin  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Garden Austin  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Wyndham Garden Austin  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Wyndham Garden Austin  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Garden Austin  Value
2.05 2 of 5 stars

“Disappointing”

  , Houston, Texas, Usa
We set up a group block for an event. First, they gave us the wrong discount code. Then, when I attempted to book a large number of rooms, I had difficulties obtaining the confirmation numbers. After trying with no success to obtain these numbers, I went to the hotel to try my luck. They hadn't booked the rooms at all, and no one had contacted me about it.Once we arrived, the problems continued. First, the front desk wrote down the wrong number on my room card. I tried for several minutes to key into a room on the wrong floor. In my own room, the coffee maker was broken. No biggie, I understand that these things happen. I called the front desk and asked that it be replaced. When I returned that night, sixteen hours later, it still hadn't been done. I called down to the desk and asked again. No luck. It took yet another call to have someone bring up a replacement. The next day, nobody cleaned the room.Also notable: the Saturday night manager was very rude, getting the front desk to answer the phone took an act of Congress, half of the cable channels didn't work, free wifi cut in and out, and bar service was very slow.Positives: the food is excellent, and there were several employees that went out of their way to fix problems and make our stay enjoyable. While we appreciated these, we'll look for another host hotel for future events.

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