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Wyndham Cleveland at Playhouse Square

  • 1260 Euclid Avenue
  • Cleveland, OH 44115 US
  • 1-216-615-7500
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Wyndham Cleveland at Playhouse Square
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1260 Euclid Avenue Cleveland, OH 44115

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Wyndham Cleveland at Playhouse Square  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Cleveland at Playhouse Square  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Cleveland at Playhouse Square  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Wyndham Cleveland at Playhouse Square  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Wyndham Cleveland at Playhouse Square  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Wyndham Cleveland at Playhouse Square  Value
4.05 4 of 5 stars

“Good for Cleveland Clinic Patients”

  , Cleveland
The location and price were great for me to get my mom back and forth to the Cleveland Clinic. However, when we booked the room we were told that the hotel was less than a mile from the clinic was not true as all. We were also told that there was a shuttle with plenty of room available to get back and forth to the clinic. However, when we asked at check-in we were told that only 2 shuttles were available bc the others were all booked up. So, I had to get up very early to pack everything to get her to the clinic myself and pay for additional parking and deal with getting more directions. As I got into bed I laid my arm on the comforter on someone's used dental floss. Gross... The staff could improve in customer service as I felt like a bother having to have someone help me with the luggage cart because I had to push my mother in a wheel chair. Then in the early am I went downstairs to find no luggage carts and again was made to feel like a bother asking for help to find one being that I had to get my mother to the clinic for an appt. Being that the room was supposed to be handicapped the hotel should think of lowering the beds some as my wheel chair petite mother had an extremely hard time getting up on the bed itself. I also asked the check-in lady to look up my Wyndham account to apply our stay but she never did. We were the only ones at the check-in desk so it wasn't bc she was swamped.I have more knowledge for the next time we go down but it would've reduced my stress knowing what I know now...location and overall facility are great though for Cleveland Clinic patients and their families.

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