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Wyndham Garden Stillwater

  • 600 E McElroy Road
  • Stillwater, OK 74075 US
  • 1-405-377-7010
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Wyndham Garden Stillwater
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600 E McElroy Road Stillwater, OK 74075

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Wyndham Garden Stillwater  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Garden Stillwater  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Garden Stillwater  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Wyndham Garden Stillwater  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Wyndham Garden Stillwater  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Wyndham Garden Stillwater  Value
2.05 2 of 5 stars

“Staff was excellent .. Management was Horrible !!!”

  , Albany, New York, Usa
Started out bad .. I arrived at 4:20am to a room filled with bugs (Not Bed bugs as they rudely informed me) but bugs crawling on my bed and on the floor. There were cob webs on the ceiling. I contacted the front desk and there were no managers on duty but the front desk reception moved me to a suite. The suite was just as bad as the regular room. There was dried food all over the floor, Vodka bottle labels thrown on top of the TV cabinet and half eaten lolli pops thrown behind the couch (You can't make this stuff up) The refrigerator and microwave were damaged and dented. The dried food mixed with fabric resembled mouse droppings. I called the front desk to complain and they told me they could put me in another Hotel but the president of my company was going to stay at the hotel as well for a conference and contract negotiation meeting so I stayed. The manager came in at 7:30am and never called me nor left a message. I went down to the front desk to inquire and the manager told me she knows and the bugs were not bed bugs! So we gave you a complimentary room for the day and proceeded to work. I contacted the president of the conference and they immediately connected me with the executive manager and he moved me to another suite and apologized for the inconvenience. The third room was fine but then the hot water kept going out so three out of seven days that I was there I had no hot water to shower with in the morning. No one from the front desk called to inform me or could give me an eta when the Hot water would be back on. I then went downstairs for the complimentary breakfast and the manager told me that the company hosting the "Annual Conference" had two accounts and they did not know which account to charge so we were not allowed the free breakfast and I needed to contact the company to have them identify an account and it was not their concern. So several people in the conference had to pay again for a breakfast that was already included in the conference fee. Once the President of the company contacted the manager of the Hotel he was apologetic but was not offering to assist people at the conference with assistance. The staff told me there was a free shuttle that takes guests anywhere within three miles for free .. the manager offered limousine service for the price of a taxi cab ride but never shared they had a free shuttle. The staff provided me with brochures to the local attractions and coupons to the local restaurants and attractions.

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