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Wyndham Boston Andover

  • 123 Old River Road
  • Andover, MA 01810 US
  • 1-978-975-3600
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Wyndham Boston Andover
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123 Old River Road Andover, MA 01810

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Wyndham Boston Andover  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Wyndham Boston Andover  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Wyndham Boston Andover  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Boston Andover  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Wyndham Boston Andover  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Wyndham Boston Andover  Value
2.05 2 of 5 stars

“Buyer Beware!”

  , Overland Park
Wife, daughter and myself called the hotel in advance on Monday 11/5 to find out more about the hotel. One common question for us all was. "Do you have a hot tub?". This was an important issue because wife and college age daughter have medical muscular issues that are relieved of pain by a jacuzzi hot tub. The answer was "Yes" the hotel does have a hot tub. When we arrived on Friday 11/9 for our weekend stay we were furious to find out the hot tub has been broken for quite a while and parts were ordered and expected in 2 months. What deception!!! Sorry, if you have a hot tub and it does not work, you DO NOT have a hot tub!. It totally ruined our suppose to be nice relaxing weekend getaway.Our family had 2 adjoining rooms and I was not happy to find out that the overall inventory of both rooms was not the same. Bottle water was supplied in one room and not in the other. Coffee was fine, but the teas offered in each room was different. There were not enought bath towels in both rooms. We constantly had to ask the housekeepers or call for more towels.We had planned to have Sunday morning breakfast at the restuarant but saw no marques or posters that showed any offerings. Plus there was no information in the room for the restuarant or bar.As an former hospitality food and beverage manager, I would be totally embarrased if I was the GM of this hotel. Our family will never stay here again and may never stay at another Wyndham.

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