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Wyndham Indianapolis West

  • 2544 Executive Drive
  • Indianapolis, IN 46241 US
  • 1-317-248-2481
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Wyndham Indianapolis West
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2544 Executive Drive Indianapolis, IN 46241

TripAdvisor Traveler Rating:

5.05 Average TripAdvisor Cleanliness Rating of 5 of 5 for Wyndham Indianapolis West  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Indianapolis West  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Wyndham Indianapolis West  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Indianapolis West  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Wyndham Indianapolis West  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Wyndham Indianapolis West  Value
1.05 1 of 5 stars

“David Copperfield must've been in my closet because my outfit disappeared”

  , Kansas City
I came here for a conference. I found out that my flight was going to be cancelled, so I had to reschedule and leave earlier than expected. In the mad dash to gather my things and get a cab so I could make it to the airport on time, I accidentally left an outfit hanging up in the closet. Of course I realize this as I'm 30,000ft in the air, so I called as soon as I landed. The lady on the phone told me that there was nothing left behind in the room. I asked if anyone had occupied the room after I had left. No, no one was in the room. She took a description of my belongings and told me they'd let me know if they found anything. The next day, the head housekeeper called me and informed me that the girl who had cleaned my room said that there was nothing left in the room when she cleaned it (or I should say, there was nothing left in the room once she was done). BUT, they would still keep an eye out for it just in case. THE NEXT DAY, the head of security calls me to let me know that he "interviewed" the housekeeper and according to her, NOTHING WAS IN THE ROOM. But again, they'll call me if my things happen to turn up. I'll give them credit for calling me, but that's it. Yes, my dumb fault for leaving an outfit behind, but shame on them for not performing their due diligence. The worst part is that I keep getting told that "we'll call you if it turns up." Really? I'm out at least $140 for a cardigan, pants and silk blouse and that's all I'm going to get from Wyndham? Seriously, be careful about leaving anything behind at this hotel. I've certainly learned my lesson. There is something wrong if you can't trust the staff to do the right thing and return items left behind by guests. As a side note - the drawers there made my clothes smell weird.

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