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Wyndham Garden at Palmas del Mar

  • 170 Candelero Drive
  • Humacao, 00791 PR
  • +78 78 506000
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Garden at Palmas del Mar
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170 Candelero Drive Humacao, ** 00791

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Wyndham Garden at Palmas del Mar  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Garden at Palmas del Mar  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Wyndham Garden at Palmas del Mar  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Wyndham Garden at Palmas del Mar  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Wyndham Garden at Palmas del Mar  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Wyndham Garden at Palmas del Mar  Value
3.05 3 of 5 stars

“Great stay, but where was the Front Desk??”

  , Humacao
Your hotel amenities and location really seem like a dream vacation spot. Every place I visited during my stay (restaurants, pools, casino, etc) all the staff was very attentive and helpful. Unfortunately, your front desk leaves a ton to be desired. During checkin I noticed my rewards number was missing from my reservation and even though I provided the number to your front desk staff at that time and multiple times after that....it was still missing at checkout. I also asked for an invoice copy to be sent to my e-mail and after 2 weeks of checking out.....I still have not received it. I have contacted the hotel numerous times for the invoice and their reply is : "our system is slow". REALLY?? Maybe in the future you should have copies of the invoices added to the reward memebers online accounts so we don't have to deal with such headaches. Just like Hilton, Marriot, and other hotels do for their reward or business travel members.

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