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Wyndham Garden at Palmas del Mar

  • 170 Candelero Drive
  • Humacao, 00791 PR
  • +78 78 506000
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Garden at Palmas del Mar
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170 Candelero Drive Humacao, ** 00791

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Wyndham Garden at Palmas del Mar  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Wyndham Garden at Palmas del Mar  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Wyndham Garden at Palmas del Mar  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Garden at Palmas del Mar  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Wyndham Garden at Palmas del Mar  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Garden at Palmas del Mar  Value
3.05 3 of 5 stars

“Not what we thought”

  , Humacao
We reserved and paid for a Junior Suite, come to find out a "suite" doesn't have a pull out coach for our kids, but a normal room does? But they still allowed it to be booked for 4 people. So we ended up staying in a Garden Room for the same price, no discount. It was on the first level and near pool, but smelled mildewy and was moist the entire time. Friends we traveled with stayed in other rooms, and it wasn't until the end of our trip we found out that their rooms were not that way. It was not a comfortable feeling, being humid and wetish even with AC set to 65. A couple days we returned to the hotel a little after 5 and the room still had not been cleaned. Which really sucks when you have been out all day and want to relax for a few. Every day they shorted us towels, even though it was clear there were 4 of us. Two of the days they never brought the missing towels even after requested. Our last day they cleaned quickly because it was 5:30p and still not done, so needless to say, they left a couple dirty towels, left us no hand towels, only 3 bath towels, didn't empty the garbages, and didn't leave coffee cups. The coffee cups we found out the next morning when we were unable to make coffee without once again calling the front desk to complain at 6a, waking up the kids. The grounds are decent, and staff is nice enough, but wow, the service was not up to par at all... Not sure I would go there again based on all of this and no concessions were made in any way for any of it.

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