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Wyndham Garden Austin

  • 3401 South IH-35
  • Austin, TX 78741 US
  • 1-512-448-2444
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Garden Austin
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3401 South IH-35 Austin, TX 78741

TripAdvisor Traveler Rating:

5.05 Average TripAdvisor Cleanliness Rating of 5 of 5 for Wyndham Garden Austin  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Garden Austin  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Wyndham Garden Austin  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Wyndham Garden Austin  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Wyndham Garden Austin  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Garden Austin  Value
3.05 3 of 5 stars

“Front desk attitude poor”

  , Oklahoma City
Overall this hotel was very clean and looks great. Issues all seem to involve employee attitudes and fact that common areas and meeting rooms are kept very, very, very cold. Check in went well, I did notice that no one working the counter seems to believe in smiling and after four days I came to realize that wasn't just a fluke. Temperature is kept very cold in all common areas, I'm not a cold natured person, however when it's high 70's and low 80's outside and people inside are wearing jackets the temperatures too low. We were a group of about 20 people meeting and staying there several days, one morning there was only one carafe of coffee left in meeting room and that quickly ran out, when we requested a refill at front desk we were quickly told that no refill could or would be provided until 10:30, this was about 8:30. After suffering suffering several days of cold meeting rooms and staff adjusting temperature, we finally were able to have thermostat covers left unlocked so we could adjust temperature ourselves.Bell hop, don't ask for one, there aren't any. Luggage carts, no problem and they're in plain sight. Staff other than front counter were friendly enough, but most seemed to avoid eye contact or greeting you. In some parts of the world that's normal, however that's not normal in Texas. Overall if want a clean room and attractive looking hotel, then this place is for you, however we don't plan to return.It's a shame, with the right attitude and some out going cheerful people this place could be unbelievable.

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