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Wyndham Garden Austin

  • 3401 South IH-35
  • Austin, TX 78741 US
  • 1-512-448-2444
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Garden Austin
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3401 South IH-35 Austin, TX 78741

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Wyndham Garden Austin  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Garden Austin  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Wyndham Garden Austin  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Garden Austin  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Wyndham Garden Austin  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Wyndham Garden Austin  Value
1.05 1 of 5 stars

“Very deceptive!!”

  , Austin
We recently stayed at the wyndham in Austin and were VERY disappointed. Now, please keep in mind that I have stayed at this hotel consecutively for the last 4 years and this was the first time I've had a bog problem....first things first.I hooked our hotel room online and SPECIFIED that I had 2 small dogs that would be traveling with me. So after I booked the room and everything was confirmed through my email, I read the description of my room. It said I would be on the top floor with city views in an executive suite with a mini fridge and other various ammenties. When we got to the hotel, they informed me that I would be in a standard room on the first floor. With a nice framed picture of the city skyline and wonderful view of the parking lot, because of my dogs. I've brought them every year and never had a first room floor. When I got into my room, there was no mini fridge and it smelled like stale smoke. I called the front desk nd explained my problem and they said they would send someone with a fridge....no one ever showed. I went to the front desk to ask them if my room was less expensive the the one I had booked and they just said "no" which frankly I find very hard to believe. Overall this was an awful experience and for the first time in 4 years I will not recommend your hotel and I definitely will not be back. Oh, and do t bother calling customer service, they will just tell you that all of these hotels are privately owned and there is really nothing they can do....they suggest you talk to the manager....well no shhish sherlock!! Geeze. Thanks for the help.

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