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Wyndham Dallas Suites - Park Central

  • 7800 Alpha Road
  • Dallas, TX 75240 US
  • 1-972-233-7600
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Wyndham Dallas Suites - Park Central
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7800 Alpha Road Dallas, TX 75240

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Wyndham Dallas Suites - Park Central  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Wyndham Dallas Suites - Park Central  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Wyndham Dallas Suites - Park Central  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Dallas Suites - Park Central  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Wyndham Dallas Suites - Park Central  SleepQuality
5.05 Average TripAdvisor Value Rating of 5 of 5 for Wyndham Dallas Suites - Park Central  Value
1.05 1 of 5 stars

“Close for Christmas?”

  , Edmond, Oklahoma
My son and I arrived after making reservations for the 24th til ? My Grandmother was very sick and was not expected to make it. We moved our Christmas from another state and drove to Dallas. We are Wyndham members and have always enjoyed our stays. The location was 5 min. from the hospital. The rate was good so was happy to find an available room. We got in around 7pm on 24th. Had alot of gifts and bags. Was only one person at front desk and construction everywhere that we were not aware of. We took our bags to the room, placed them on the floor, some in bathroom and some in bedroom, quickly used the bathroom, brushed our teeth and washed up and left for the hospital. We came back to room to find the bathroom had flooded. There was water leaking from under sink and water was everywhere including our backpack full of things that were soaked. new phone charger would no longer charge the new phone we had just got. Put down towels and a trashcan under the sink to catch the water and called frontdesk. There was no one in maintenance on call and no room service to replenish all the towels used to clean up water. Asked for a wake up call and never received. We were expecting family.If I had been told about these things like all construction & no housekeeping prior at time of making resv. there would have been no problem and i would have stayed regardless. It was not being prepared that i felt was deceiving to get the resv. as hotel appeared empty. The sink was fixed we thought until we came back late next night and same problem again. We had no housekeeping for 3 days. I saw a cart on another floor and went to get towels. They were stained with black rings on them and linens were not clean. I showed the front desk and explaining all that had happened. The breakfast cook and server were not happy to be there, I do not blame them as they wanted to be with family for the holidays. Still no reason to be treated ugly. We had missed our family back home also and my grandmother was dying and we were able to be pleasant to them considering. We woke up to pounding above the ceiling the 3rd morning with the construction going on and we were going to extend our stay but we decided to go somewhere else and checked out on the 27th. Very stressful time and really didnt need this, unorganized staff, staff was very unpleasant, no one available to accomodate our needs. I suggest they close holidays if they are not prepared to accomodate their guests, esp. ina pleasant manner

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