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Ramada Encore Chatham

  • Western Avenue
  • Chatham, ME4 4NT GB
  • +44 (0) 1634 891677
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Ramada Encore Chatham
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Traveler Reviews brought to you by
Western Avenue Chatham, ** ME4 4NT

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Ramada Encore Chatham  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Ramada Encore Chatham  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Ramada Encore Chatham  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Ramada Encore Chatham  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Ramada Encore Chatham  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Ramada Encore Chatham  Value
2.05 2 of 5 stars

“Poor Customer Service and Lack of attention to detail”

  , Shrewsbury
Several dissapointing aspects. Firstly, i reserved two double rooms only to be told on arrival there was only one. No real apology was given, in fact it was made out to be my fault for using Booking.com and not contacting the hotel directly. One of the rooms was then downgraded to a twin room, unbeliveably at the same cost. The fact the hotel staff could have contacted me when they first realised they had overbooked seemed to be lost on the gentleman "assisting" us. His attitude was poor and insincere. Neither of the rooms were smoking, however my room was filled with the smell of smoke. Seeing as i was on the 5th floor, i doubt it was from a smoker outside my window. No i did not complain, purely for the fact i was on a tight schedule with work to complete and couldnt waste time moving rooms. Breakfast was also poor, lack of condements and jams. Also borderline being ignored by the staff. This was my first time in the Ramada at Chatham as i usually stay elsewhere, with more business in the area coming up this trip has left a bitter taste in the mouth.

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