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Wyndham Boston Andover

  • 123 Old River Road
  • Andover, MA 01810 US
  • 1-978-975-3600
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Wyndham Boston Andover
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123 Old River Road Andover, MA 01810

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Wyndham Boston Andover  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Wyndham Boston Andover  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Wyndham Boston Andover  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Wyndham Boston Andover  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Wyndham Boston Andover  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Wyndham Boston Andover  Value
1.05 1 of 5 stars

“Very disappointing experience”

  , Southfield
This facility had very poor customer service everywhere except the restaurant. My questions, concerns and complaints went unrecognized. Before I even finished my visit, I had to contact the customer service dept. (800) 466-1589 to attempt to get some answers. Concerns that I had were not even documented then that way they don't have to be addressed. I was often approached about going on a tour of another facility to get free passes to the dolphin viewing but WHY would I do this when the example of customer service was below par. You took my money and I expected in return a pleasant, well stocked, everything operable and respect of the Rooms Division Manager to at least return one of my phone calls based on the message I left & a maintenance employee calling him over the radio requesting his presence. I recognize that we were not the ONLY guest in the hotel but I REALLY think this facility needs some customer service training.My vacation for spring break with my family was ruined. My nephew lives in VA & my next visit WILL NOT BE AT WYNDHAM VIRGINIA BEACH OCEANFRONT!

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