ByRequest benefits exclusively at Wyndham Hotels and Resorts.
| Terms and Conditions of Wyndham RewardsSM with ByRequestSM |
| WYNDHAM REWARDS AND WYNDHAM BYREQUEST® |
| To view these terms in a printable PDF format, Click Here. |
| Terms and Conditions
(Effective April 23, 2009)
These Terms and Conditions govern all aspects of participation in the Wyndham Rewards Guest Rewards Program and are effective as of the date set forth above and supersede all prior versions of the Terms and Conditions as of such date. Members who enroll in Wyndham Rewards at Wyndham Hotels and Resorts properties, through the Wyndham Hotels and Resorts toll-free reservation number or through the Wyndham Hotels and Resorts website will automatically become members of the Wyndham ByRequest Member Program. Section I and IV govern participation in the Wyndham ByRequest Program as well as participation in Wyndham Rewards. Wyndham Rewards and Wyndham ByRequest are sometimes referred to individually as a "Program" and/or collectively as the "Programs". |
| I. General Information |
| 1. Wyndham Rewards is offered by Travel Rewards, Inc., a subsidiary of Wyndham Hotel Group, LLC, its successors and assigns. Wyndham ByRequest is offered by Wyndham Hotels and Resorts, LLC, a subsidiary of Wyndham Hotel Group, LLC, its successors and assigns. Travel Rewards, Inc. and Wyndham Hotels and Resorts, LLC are sometimes individually referred to as a "Sponsor" and/or collectively as the "Sponsors". These Terms and Conditions are subject to interpretation by Sponsors in their sole discretion and are governed by New Jersey law.
2. A Sponsor may modify, alter, delete or add new terms and conditions for its Program at any time without notice. For Travel Rewards, Inc. this includes modifying, altering, adding or deleting point values, redemption levels, conversion ratios, conditions for active status, rewards, "Earning Participants" or "Rewards Participants" (as defined below) to the Wyndham Rewards Program at any time without notice. In addition, Travel Rewards may convert the Wyndham Rewards Program and Members' points into different awards programs having different point values at any time without notice. This means, in the case of Wyndham Rewards, that the number of points needed to reach a rewards level may be increased, the time for earning them reduced, or the rewards changed, so you may not be able to obtain, earn or claim certain rewards no matter how long you participate in Wyndham Rewards. To view or obtain the most up to date Terms and Conditions for the Programs visit Wyndham Rewards.com or call Wyndham Rewards Member Services at 1-866-WYN-RWDS (1-866-996-7937). 3. A Sponsor may terminate a Program at any time six months after it announces such termination, without further obligation to the Member. This means in the case of Wyndham Rewards, that regardless of the amount of time you participate in the Program, your right to accumulate additional Wyndham Rewards points or other Program currency and claim rewards under the Program may be terminated and all accrued Wyndham Rewards points in your account cancelled six months after termination of the Program is announced. 4. Only individuals that are 18 years of age or older may enroll in the Programs ("Members"). Corporations, groups and other entities are not eligible. Members cannot maintain more than one account or share accounts. 5. Under Wyndham Rewards, Members can earn Wyndham Rewards points or airline miles, rail points or similar currency in participating airline or frequent rail traveler programs. Wyndham Rewards points can be earned through "Qualified Stays" at "Participating Hotels" and "Participating WH&R Properties" (excluding Corinthia associated hotels), car rentals, travel activities, and purchases from participating merchants or service providers as described in greater detail in Section II (collectively referred to as "Earning Participants"). Airline miles can only be earned through Qualified Stays at Participating Hotels and Participating WH&R Properties (excluding Corinthia associated hotels). Rail points can be earned through Qualified Stays at Participating Hotels and Participating WH&R Properties. Participating Hotels mean hotels or other lodging facilities in North America, Europe, Asia and Libya operating under a franchise or management agreement with a participating "Hotel Chain" at the time in question. The participating Hotel Chains are currently Baymont Inn & Suites®, Days Inn®, Hawthorn Suites®, Howard Johnson®, Knights Inn®, Microtel Inn & Suites®, Ramada®, Super 8®, Travelodge®, and Wingate ® by Wyndham, but are subject to change at any time without notice. Travelodge® and Thriftlodge® hotels outside of the United States are not participating in the Wyndham Rewards Program. Participating WH&R Properties means Wyndham branded hotels, resorts or other lodging facilitates in North America, Mexico, Europe, China, Dominican Republic, Panama and Netherlands Antilles, operating under a franchise or management agreement with Wyndham Hotels and Resorts, LLC or one of its affiliates. Visit the Wyndham Rewards website or call Wyndham Rewards Member Services for an up to date list. A "Qalified Stay" means any number of consecutive nights (regardless of check-ins and check-outs) that a Member stays at the same Participating Hotel or Participating WH&R Property (excluding Corinthia associated hotels) at a "Qualifying Rate" and which meets the other conditions included in Section II (B) below. Qualifying Rates include all rates except for the following: employee/family, travel agent, group, wholesale, package transportation/crew and other special contract rates, or free night stays. Most rates available through tour operators and travel websites (excluding Wyndham Rewards.com and the Participating Hotel Chain websites) such as Priceline, Hotwire, Expedia, Travelocity, and Orbitz are wholesale rates and therefore do not qualify to earn Wyndham Rewards points, airline miles or rail points. Non-qualifying rates which are specific to Participating WH&R Properties include Wyndham Vacations inventory booked through Expedia which includes another travel component such as airfare or car rental. 6. Wyndham Rewards points can be redeemed for hotel and vacation resort stays, airline miles and tickets, rail points, car rentals, entertainment and gift certificates, charitable donations and other rewards from participating merchants and service providers as described in greater detail in Section III (collectively referred to as “Rewards Participants”). 7. Benefits under the Wyndham ByRequest Program vary depending upon the number of nights the Member stays at Participating WH&R Properties (excluding Corinthia associated hotels) at Qualifying Rates in any calendar year. See Section IV below. 8. Wyndham Rewards points expire four (4) years after being posted to the Member’s account, unless forfeited or cancelled earlier due to membership inactivity or otherwise in accordance with these Terms and Conditions. All issues regarding the value, redemption and expiration of airline miles and rail points will be governed by the terms and conditions then in effect for the applicable airline or rail rewards programs. 9. Wyndham Rewards points in a Member' account do not constitute property of the Member, have no cash value, and cannot be transferred during or after the Member' life, by operation of law or otherwise. 10. A Member' Wyndham Rewards account can be terminated and all accrued points cancelled or forfeited if the Member has no account activity for a period of 18 consecutive months. Account activity is defined as the earning or redemption of Wyndham Rewards points. In addition, the earning of airline miles or rail points through Wyndham Rewards and the redemption of Wyndham Rewards points for airlines miles or rail points are included in the definition of activity. 11. A Sponsor, at its option, may send to Members periodic statements by mail or electronically. Members may access their Wyndham Rewards point balance and airline/rail earning history at any time online or by calling Wyndham Rewards Member Services. Wyndham Rewards Member Services will be closed on Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 12. Fraud or abuse of either Program by Members is subject to administrative and/or legal action by the respective Sponsor including, but not limited to in the case of Wyndham Rewards, termination of the Member’s account, forfeiture of all accrued Wyndham Rewards points, airline miles or rail points, and/or cancellation of any previously issued rewards. A Sponsor may terminate or suspend a Member’s Program membership, including, but not limited to cancelling points in his/her account, if the Member fails to pay the bill of any hotel, travel supplier or other Earning or Rewards Participant. 13. Sponsors and their affiliates make no representations or warranties of any kind, express or implied, regarding any product or service provided by any Earning or Reward Participant or any other party, including, but not limited to, any warranty of merchantability or fitness for a particular purpose. Sponsors and their affiliates will not be responsible for performance or failure to perform of any Earning or Reward Participant or any other party, or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the use of or a defect in any products or services of any Earning or Rewards Participant or any other party. 14. Wyndham Rewards points, airline miles, rail points, and rewards earned through the Program may be subject to tax, which is the sole responsibility of the Member and will not qualify to earn additional Wyndham Rewards points, airline miles or rail points. 15. Participation in the Programs and/or the awarding and redemption of Wyndham Rewards points, airline miles or rail points are void where prohibited by law. 16. Members are responsible for communicating name and address change information to the Programs via the Wyndham Rewards website or by calling Wyndham Rewards Member Services. 17. Use of the Program websites is subject to the Terms of Use found on their home pages. No warranties are made as to the content of the websites or that the functioning of the websites will be uninterrupted or error free. Use of the websites is at the Member' own risk. 18. In the event that any Wyndham Rewards points, airline miles or rail points are erroneously posted to a Member's account, Sponsor may have them removed from the Member's account. 19. Each Sponsor maintains a privacy policy which is applicable to Members’ participation in its Program. If a Member participates in both the Wyndham Rewards and Wyndham ByRequest Programs, the Member’s information will be shared between the Programs. The Wyndham Rewards privacy policy can be obtained at wyndhamrewards.com, by calling 1-866-WYN-RWDS (1-866-996-7937) or by sending a written request to the following address: Wyndham Rewards Member Services PO Box 4888 Aberdeen, SD 57402-4888 The Wyndham ByRequest privacy policy can be obtained at: www.wyndhambyrequest.com |
| II. Earning |
| A. Earning Generally
1. Members can earn Wyndham Rewards points through Qualified Stays at Participating Hotels (as defined in Section I above), Participating Wyndham Hotels and Resorts Properties (excluding Corinthia associated hotels), car rentals, travel activity and purchases through Earning Participants (as defined in Section I above). Members can earn airline miles only through Qualified Stays at Participating Hotels and Participating Wyndham Hotels and Resorts Properties (excluding Corinthia associated hotels) and only if they are also members of the participating airline program. Members can earn rail points only through Qualified Stays at Participating Hotels and Participating Wyndham Hotels and Resorts Properties and only if they are also members of the participating rail program. 2. Members must indicate within their Wyndham Rewards profile whether they want to earn Wyndham Rewards points, airline miles, or rail points for Qualified Stays. If a Member does not complete a Wyndham Rewards profile or he/see does not indicate a preference in his/her profile, he/she will earn Wyndham Rewards points. If a Member wishes to change his/her earning option, he/she must do so before the stay in question via the Wyndham Rewards website or by calling Wyndham Rewards Member Services. Members may not earn a combination of Wyndham Rewards points, airline miles, and rail points for the same stay. 3. If a Member wishes to earn airline miles or rail points, the member must provide his/her own travel rewards number when filling out his/her profile. If the travel rewards number provided is not the number of the Member who had the Qualified Stay, he/she will not earn airline miles, rail points or Wyndham Rewards points for the stay. 4. Members are encouraged to provide their Wyndham Rewards membership number when they book a room or purchase goods or services from an Earning Participant in order to ensure the accrual of Wyndham Rewards points, airline miles or rail points. 5. Once airline miles in a designated airline program have been awarded to a Member, they cannot be exchanged for airline miles in another airline program or converted into Wyndham Rewards points or rail points. Once rail points have been awarded to a Member, they cannot be converted into airline miles or Wyndham Rewards points. 6. The terms and conditions in effect at the time in question for the applicable airline or rail travel rewards program will govern the redemption and transfer of miles or rail points earned in such programs. 7. Wyndham Rewards points will usually be posted to a Member’s account within four to six weeks after the activity through which they were earned. Airline miles or rail points will usually be posted to a Member’s account in the airline or rail travel rewards program within six to eight weeks after the earning activity, but is not under the control of Sponsor and will vary by program. 8. If the proper number of Wyndham Rewards points, airline miles or rail points is not posted to a Member's account, the Member must visit the Wyndham Rewards website or call Wyndham Rewards Member Services within 12 months of the earning activity for proper point crediting. For points earned through a hotel stay, the Member may be required to provide his/her membership number, dates of applicable stay, name and address of the Participating Hotel, and a copy of his/her bill. The exception to contacting Wyndham Rewards for point discrepancies is for point earnings through FTD.COM, SkyMall, Avis®, Sixt Car Rental®, and Budget®. In these cases the Member must contact customer service of such Earning Participants as follows: FTD.COM: (800)-SEND-FTD. In addition, FTD.com members will earn (point ratio) only when the order has been delivered; Avis®: (800) 352-7900; Sixt: www.e-sixt.com, +011-49-1805-252525 (Germany); Budget®: (800) 621-2844; SkyMall (800) 901-0133 B. Earning at Participating Hotels and Participating Wyndham Hotels and Resorts Properties 1. To earn Wyndham Rewards points, a Member must be a registered guest at a Participating Hotel or a Participating Wyndham Hotels and Resorts Property (excluding Corinthia associated hotels), stay at a Qualifying Rate (see Section I above), and meet the other conditions of this Section B. This includes registered guests who are charging their Qualified Stay to a master account. At Participating Hotels and Participating WH&R Properties, a Wyndham Rewards member is encouraged to present his/her membership card to ensure that points are posted appropriately. If a hotel ceases to be a Participating Hotel or Participating Wyndham Hotels and Resorts Property after a Member books his/her reservation, the stay will not qualify for the accrual of Wyndham Rewards points. Wyndham Rewards Members who have a qualifying stay at a Participating Hotel or a Participating Wyndham Hotels and Resorts Property in accordance with the above, may elect to receive airline miles or rail points in lieu of Wyndham Rewards points. 2. Wyndham Rewards points, airline miles or rail points will not be awarded when a stay is associated with any non-qualifying rates. See Paragraph 5 of Section I above. 3. A Member is eligible to earn Wyndham Rewards points or airline miles or rail points, as the case may be, for up to three rooms per night when he or she stays at one of the Participating Hotels or Participating Wyndham Hotels and Resorts Properties. The hotel should be notified of this request at the time of check-in. If two or more Wyndham Rewards Members share a guestroom, only the paying Member will be awarded Wyndham Rewards points, airline miles or rail points. 4. Wyndham Rewards Members staying at a Participating Hotel are eligible to receive either:
At Participating Hotels, points or mileage will be calculated based on the US dollar amount actually paid for the room rate only. Non-qualified rate plans, taxes, food and beverage, and other incidentals do not qualify. For hotel stays outside of the United States, the amount paid will be converted into U.S. dollars at the exchange rate in effect when the Participating Hotel transmits the stay information to Wyndham Rewards. 5. Wyndham Rewards Members staying at a Participating Wyndham Hotels and Resorts Property are eligible to receive either:
®Aeroplan is a registered trademark of Aeroplan Limited Partnership, Aeroplan terms and conditions apply. All Air Berlin top bonus® program terms & conditions apply. All Air China Phoenix Miles program terms & conditions apply. All American Airlines AAdvantage® program terms & conditions apply. American Airlines and AAdvantage are registered trademarks of American Airlines, Inc. All OnePass® terms and conditions apply, including Continental’s right to modify or terminate the OnePass Program. Go to continental.com/onepass for more details. All Delta SkyMiles® program rules apply. To review the rules, please visit www.delta.com/skymiles. All Midwest Miles program rules apply. All Miles and More program rules apply. Participation in WorldPerks is subject to the terms and conditions of the WorldPerks program. All Spirit Airlines FREE SPIRIT Miles ® program terms & conditions apply. All Ufly Rewards® program terms and conditions apply. Miles accrued and awards issued are subject to the rules of the United Mileage Plus® program. All United Mileage Plus® program terms & conditions apply. All US Airways Dividend Miles® terms and conditions apply. All China Eastern Airlines Eastern Miles program terms & conditions apply. All Hainan Airlines Fortune Wings Club program terms & conditions apply. (c) Rail Points
All Amtrak Guest Rewards® program terms & conditions apply. At Participating WH&R Properties, points will be calculated based on the US dollar amount of the total folio actually paid for, net of taxes and resort fees. 6. A new Member can earn Wyndham Rewards points on Qualified Stays occurring within 30 days before enrollment only at Participating Hotels or Participating Wyndham Hotels and Resorts Properties by visiting the Wyndham Rewards website and emailing Wyndham Rewards Member Services or calling Wyndham Rewards Member Services within 12 months after enrollment. The Member may be asked to provide his/her hotel receipt and Wyndham Rewards Member number or Wyndham ByRequest member number for Wyndham Hotels and Resorts stays, dates of applicable stay, and name and address of the Participating Hotel. The stay must have occurred after the launch date of the Wyndham Rewards program for the participating Hotel Chain or the Wyndham Hotels and Resorts chain to qualify. Members cannot earn airline miles or rail points for stays before enrollment. 7. If the property requires a credit card for a reservation, the Member is a no-show, and the hotel charges his/her credit card for the first night of the no-show stay, the Member will receive points for such night as if he/she had stayed. C. Car Rental Earning Wyndham Rewards Members can earn 50 points per rental day on qualifying rentals from Avis® or Budget® at participating airport locations in the United States and Canada but a maximum of 1,500 points per rental per month will be applied. For information on either Avis or Budget, please visit their websites. A qualified rental is defined as any single rental of a single vehicle for one or more consecutive rental days at a participating Avis or Budget airport location in the United States or Canada for which a Wyndham Rewards Member has paid a qualifying rate. Qualifying rates exclude special rates such as complimentary/award, tour, charter, accommodation or certain travel industry rates. The Member must present his/her Wyndham Rewards membership number or card at the rental counter. Wyndham Rewards members can earn 500 Wyndham Rewards points per qualifying rentals from Sixt Car Rental at participating locations around the world. For more information, please visit the Sixt website. Sixt Rental Car Information www.e-sixt.com Global Numbers: International: +49 (0) 1805 - 23 22 22 Germany residents: +49 (0) 180-5 25 44 44 US & Canada: 011-49-805-23 22 22 D. Wyndham Vacation Resorts Earnings Wyndham Rewards members can earn up to 6,000 Wyndham Rewards points when participating in a Wyndham Vacation Resorts sales presentation lasting approximately 120 minutes. Members will receive 1,000 Wyndham Rewards points 45 days after purchasing a qualifying package and an additional 5,000 Wyndham Rewards points after attending the sales presentation. Please allow 6 weeks for your points to be awarded. Wyndham Rewards points will not be awarded to members who attend a sales presentation with Wyndham Vacation Resorts as part of another Wyndham Vacation Resorts promotional offer. Valid only for select packages and destinations found at www.wyndhamtrips.com/Wyndham Rewards. See individual packages for full terms & conditions and eligibility requirements. This is not an offer to residents where registration requirements have not been met. This advertising material is being used for the purpose of soliciting sales of timeshare interests. E. Endless Vacation RentalSM Earning Wyndham Rewards Members can earn 5,000 Wyndham Rewards points for a week's stay if they rent an Endless Vacation Rentals resort vacation property or vacation home. To book a resort vacation, members may visit the Endless Vacation Rentals website, www.EndlessVacationRentals.com or call an Endless Vacation Rentals vacation guide at 1-866-844-2018. The Member must provide his/her Member number at time of booking for points to be posted to his/her account. F. Tax Preparation Earning 1. Wyndham Rewards Members can earn 500 Wyndham Rewards points for each current year individual federal tax return prepared by a Jackson Hewitt Tax Service® office. For information on Jackson Hewitt, please visit the Jackson Hewitt website at www.jacksonhewitt.com. 2. No more than 1,500 points can be earned in a calendar year through Jackson Hewitt. G. Vacation Package Earning Wyndham Rewards members are eligible to earn Wyndham Rewards points for prepaid vacation packages booked through www.wyndhamrewards.com. Members will earn six (6) points per dollar spent per vacation package and excludes any special equipment or incidental charges that were not part of the original package price. Members are not eligible to earn Wyndham Rewards points for the individual components of the vacation package, earn other loyalty program currency or receive express services. Points earned for vacation package purchases will be posted to the members account within 4 - 6 weeks. H. Credit Card Earning Wyndham Rewards Members who apply for and are issued a Wyndham Rewards MasterCard® credit card (a “Card”) will earn 3 Wyndham Rewards points per U.S. dollar on new net retail purchases (qualifying purchases less credits, returns and adjustments) charged to the card each month on Qualifying Stays at Participating Hotels or Participating Wyndham Hotels and Resorts Properties (excluding Corinthia associated hotels). Members will earn 2 Wyndham Rewards points per U.S. dollar on new net retail purchases charged to the Card each month everywhere else the Card is accepted. Wyndham Rewards Members can earn unlimited points. Point earnings are rounded to the nearest whole point. Balance transfers, cash advances, including purchases of money orders or other cash equivalents, out of network payments made through the Bill Pay Choice® service, fees, finance charges, purchases made by or for a business or for a business purpose, and unauthorized/fraudulent transactions do not earn Wyndham Rewards points. This credit card program is issued and administered by FIA Card Services, N.A. MasterCard is a registered trademark of MasterCard International Incorporated, and is used by the issuer pursuant to license. ©2008 Bank of America Corporation. I. Cruise Earning Members can earn three Wyndham Rewards points for every $1 spent on qualifying cruises booked through CruisesOnly. Members can book online at http://wyndhamrewards.cruisesonly.com or by calling 1-877-887-6010. Points will be issued 4-7 weeks after the member departs for cruise. |
| III. Redeeming |
| A. Redeeming Generally 1. Members can redeem Wyndham Rewards points for US & Canada and International Free Night Rewards as described in Subsection B and C below (collectively referred to as “Free Night Rewards”) and for the other rewards listed in the Wyndham Rewards rewards schedule found in the Membership Guide or on the Wyndham Rewards website, or by calling Wyndham Rewards Member Services. Wyndham Rewards points are not redeemable for cash. 2. Points will be deducted from the Member’s account at the time the redemption request is made. 3. All redemptions are final and rewards may not be returned for credit except as otherwise provided in these Terms and Conditions. 4. All rewards are subject to availability and certain conditions and limitations established by the applicable Rewards Participant that are in effect at the time of redemption, which are incorporated by reference into these Terms and Conditions. Expiration and blackout dates may apply. Members may not be able to combine rewards with other discounts or special offers of Rewards Participants. Please refer to the Rewards Schedule, the applicable Rewards Participant’s website, or call Wyndham Rewards Member Services for further information. 5. Only Wyndham Rewards Members can redeem points in their accounts. All rewards will be shipped to the Member’s address on file in the Program except for merchandise rewards, for which Member’s can designate other addresses. Upon the request of a Member, Hotel Rewards, Endless Vacation RentalsSM vacations and airline tickets can be issued in the name of any person designated by the Member. Gift certificates, theme park and movie theater tickets are not personalized and can be used by any person. Rewards are not otherwise transferable or redeemable for cash. 6. Merchandise rewards can only be shipped within the 48 contiguous United States. Merchandise can only be shipped to a street address; items will not be shipped to a PO Box, or APO/FPO address. Items weighing more than 50 pounds and /or valued at over $100 will usually be shipped via UPS or via a freight carrier. Other items will usually be sent via the U.S. Postal Service. 7. Rewards will not be replaced or reissued, nor points re-credited to a Member’s account if the reward is lost, stolen, or otherwise destroyed. Sponsor and its affiliates, Participants and contractors will not be responsible for rewards or correspondence which are lost or delayed by the U.S. Mail or by another delivery service. Once airline tickets or any other travel documents have been issued, it will be the Member’s responsibility to make arrangements with the carrier and to pay any penalty that might be imposed if he/she wants to change his/her itinerary. 8. If a Wyndham Rewards Member does not have a sufficient number of points in his/her account at the time he/she desires to redeem them for a reward, the Member may call Wyndham Rewards Member Services and purchase additional points. Members may purchase up to 5,000 points per month, at the rate of $20 per 1,000 points. Points must be purchased in 1,000 increments and charged to either a valid MasterCard or Visa. These rates are subject to change at any time, without notice. Except, as otherwise provided in these Terms and Conditions, Members cannot supplement points with cash to redeem for rewards. 9. When a Member redeems a reward from a Rewards Participant, which is also an Earning Participant under the Program, the Member will not earn points, airline miles or rail points on such activity. 10. Rewards may change from time to time. For the most up to date list of rewards, see the rewards schedule at the Wyndham Rewards website or call Wyndham Rewards Member Services. Rewards will be offered at pre-determined point levels. B. Free Night Rewards for Participating Hotels in the United States or Canada 1. Members can redeem points for one or more free night stays at Participating Hotels in the United States or Canada (“US & Canada Free Night Reward“). A “US & Canada Free Night Reward“ is valid only for the room rate and room tax for one single or double standard hotel room. A credit card is not required to book a free night stay, but it may be required upon check-in, depending on the property policy. All other charges and expenses must be paid for by the Member. 2. The number of points required for a “US & Canada Free Night Reward” will vary depending on the hotel tier in which the Participating Hotel is categorized. Members may perform a multiple Hotel Chain search for hotel tiers under the redemption section on the Wyndham Rewards website or may call Wyndham Rewards Member Services for assistance. 3. Reservations for “US & Canada Free Night Rewards“ must be booked at the time of redemption and certain arrival and departure restrictions may apply. Rooms are subject to availability and there are no black out dates. Paper certificates will not be issued for US & Canada Free Night Rewards. 4. Cancellation policies for US & Canada Free Night Rewards are dictated by individual hotels. Please check with Wyndham Rewards Member Services at 1-866-WYN-RWDS (1-866-996-7937) to confirm the Participating Hotel's cancellation policy. If a Member properly cancels his/her reservation through Wyndham Rewards Member Services and in accordance with the Participating Hotel's cancellation policy, all points redeemed for the US & Canada Free Night Reward will automatically be returned to his/her account. No points will be re-credited to a Member's account in the event of a “no-show“, a partial use of a US & Canada Free Night Reward, if the Member cancels his/her reservation through a channel other than Wyndham Rewards Member Services or if he/she otherwise fails to strictly follow the above cancellation procedures. C. Free Night Rewards for Participating Hotels outside the United States or Canada 1. Members can redeem points for an international free night stay at Days Inn, Hawthorn Suites®, Howard Johnson, Microtel Inn & Suites®, Ramada, and Super 8 Participating Hotels in Europe, the Peoples Republic of China and Libya (“International Free Night Reward”). 2. International Free Night Reward reservations must be made at least 48 hours before desired stay through the following two-step process:
4. The number of points needed to redeem for an international Free Night Reward will vary by hotel. 5. Certificates for international Free Night Rewards will be issued in the Member's name or in the name of a person designated by the Member. The Certificate will entitle the individual listed on the front of the Certificate to one (1) free night at the international Participating Hotel listed on the front of the Certificate. The Certificate holder will be responsible for paying for additional nights not covered by the Certificate(s). The certificate will be mailed to the Member’s address on file with Wyndham Rewards. 6. An International Free Night Reward is valid only for the room rate for one (1) single or double standard hotel room (up to 2 people allowed), including VAT or local taxes. 7. The International Free Night Reward may not be combined with any other coupon, offer or special promotion. 8. A major credit card must be provided at the time of reservation and at check-in. 9. An International Free Night Reward Certificate may only be returned for points credited to a Member's account if all of the following steps are adhered to: 1) The Member timely cancels (as determined by the local hotel's cancellation policy) his/her reservation by calling Wyndham Rewards Member Services at 1-866 WYN-RWDS (1-866-996-7937), in the US and Canada; or +1-605-229-8835 for calls outside the US and Canada; 2) The Member returns the Free Night Reward Certificate to Wyndham Rewards Member Services no later then 30 days after the date of the free night award. 10. In the event a Member fails to timely cancel a reservation in accordance with the local hotel's cancellation policy and/or fails to arrive at the hotel on the reserved arrival date, the International Free Night Reward Certificate will be forfeited and will no longer be valid. 11. The Certificate must be presented to the front desk clerk upon check-in or have Wyndham Rewards Member Services send a copy of the certificate via facsimile prior to arrival. 12. Members will not accrue Wyndham Rewards points, airline miles or rail points for any stays using an International Free Night Reward Certificate. 13. If due to loss or theft the Member does not have his/her Certificate at the time of check-in, he/she should call Wyndham Rewards Member Services at + 1-605-229-8835 for a duplicate to be faxed to the hotel. The hours of service are Monday through Friday from 9 a.m. to 10 p.m. Eastern Standard Time and Saturday and Sunday, from 9 a.m. to 6 p.m. Eastern Standard Time. If the Member is unable to obtain a duplicate Certificate throughout his/her stay, he/she will be charged the local hotel's standard room rate for the particular day. International Hotel Reservations and Information Ramada For Members in the United States/Canada: 1-800-WYN-RWDS For Members outside the United States/Canada: Please visit the Ramada Worldwide website and then contact member services. http://www.ramada.com/Ramada/control/phone_numbers, for country-specific reservation numbers Howard Johnson For Members in the United States/Canada: 1-800-WYN-RWDS For Members outside the United States/Canada: Please visit the Howard Johnson International website, http://www.hojo.com/HowardJohnson/control/phone_numbers Hawthorn Suites For Members in the United State/Canada: 1-800-WYN-RWDS For Members outside the United States/Canada: Please visit the Hawthorn Suites website, http://www.hawthorn.com Days Inn For Members in the United States/Canada: 1-800- WYN-RWDS For Members outside the United States/Canada: Please visit the Days Inn Worldwide website, http://www.daysinn.com/DaysInn/control/ Super 8 For Members in the United States/Canada: 1-800- WYN-RWDS For Members outside the United States/Canada: Please visit the Super 8 website, http://www.super8.com/Super8/control/ D. Free Night Rewards for Destination Hotels and Vacation Resorts 1. Members can redeem points for free night stays at participating Participating WH&R Properties around the world (except Corinthia associated hotels), and at participating Sol Melia hotels around the world (collectively referred to as "Destination Hotels and Resorts"). Except for all-inclusive Sol Melia and Participating WH&R Properties, a reward for a Destination Hotel and Resort is valid only for the room rate for one (1) single or double standard hotel room for up to two guests, including VAT or local taxes but not including incidental charges. A reward for an all-inclusive Sol Melia or Participating WH&R Property also includes meals and other amenities. A reward for an all inclusive Participating WH&R Property is for a double occupancy room only; single guests will not be accepted. 2. The number of points needed for a Destination Hotels and Vacation Resorts Reward will vary by hotel. Visit wyndhamrewards.com or call Wyndham Rewards Member Services for details at 1-866-996-7937. 3. Certificates will be issued for Destination Hotels and Resorts rewards in the Member's name or in the name of a person designated by the Member. Certificates are valid only for the specific hotel listed on the front of the Certificate. Certificates will be sent to the Member’s address on file with Wyndham Rewards. 4. For Destination Hotels and Vacation Resorts Rewards, Members must book their hotel reservations and redeem their points a minimum of 48 hours before their desired stay. The Member will be asked by the reservations agent to provide a major credit card to confirm the reservation. To book a Wyndham Hotels and Resorts property, the member must call 1-800-WYNDHAM from locations in the United States and Canada or +1-506-638-4899 from locations outside of the United States and Canada to make a reservation. When making the reservation, the Member must state that he/she desires to utilize a Wyndham Rewards Destination Hotels and Vacation Resorts Reward for the hotel stay. The Member will be asked by the reservation agent to provide a major credit card to confirm the reservation. To book a Sol Melia hotel, there is a two step process: (1) The Member must first book his/her hotel reservation by calling one of the following reservation numbers.
5. The certificate must be presented to the front desk clerk upon check-in. Once the certificate is issued, it will be deemed fully used. 6. Destination Hotels and Resorts rewards are subject to availability and may not be offered during certain holiday and peak travel periods. Certain arrival/departure restrictions, blackout periods and other limitations may apply. There are no black-out dates for free nights at Participating Wyndahm Hotels and Resorts Properties. 7. Multiple Destination Hotels and Vacation Resorts Reward Certificates can be combined for stays longer than (1) one night. Members are responsible for paying for additional nights not covered by Certificates. Destination Hotels and Vacation Resorts Reward Certificates may not be combined with any other coupon, offer or special promotion for the stay. 8. To cancel a Free Night reward, the Member must a) Cancel the hotel reservation (using the reservation number indicated above) in accordance with the local hotel's cancellation policy in a timely manner; b) Contact Wyndham Rewards Member Services to cancel this redemption and c) Return the Free Night reward certificate to Wyndham Rewards Member Services no later then 30 days after the date of the free night award. Upon completion of all of these steps, all points redeemed for the Free Night reward will be returned to the Member’s account, and the member will not be charged a “no-show” fee as described in paragraph 9. 9. In the event of a “no-show” or the Member fails to cancel a Participating Wyndahm Hotels and Resorts Property hotel reservation strictly in accordance with the above cancellation procedures, the Member will forfeit his points and they won’t be recredited to his account. In the event of a no-show or the Member fails to cancel a Sol Melia reservation strictly in accordance with the above stated cancellation procedures, the hotel will charge the Member’s credit card for a one night stay at the hotel’s rack rate on that day (a “no-show fee”). If the Member contacts Wyndham Rewards Member Services and returns the Sol Melia Free Night reward certificate to Member Services within 30 days after the date of the free night reward, all points redeemed for the Free Night Reward will be returned to the Member’s account. 10. Members will not accrue Wyndham Rewards points, airline miles or rail points for any room nights using a Destination Hotels and Vacation Resorts Certificate. E. Redeeming for Endless Vacation Rewards (“EVR”) 1. Wyndham Rewards members may view availability at EVRentals.com website and then redeem their points for their choice of a $100, $250 or $500 credit towards an Endless Vacation Rentals resort vacation rentals by calling Wyndham Rewards Member Services. Only one credit may be redeemed per vacation rental. Qualifying resort vacation rentals are available for Friday, Saturday or Sunday pick-up only. Members will receive a receipt within the mail confirming their redemption. 2. The member is responsible for verifying all details in the confirmation 3. Cancellation Policy For all properties (excluding properties from Cuendet & CIE Spa and Holiday Cottages Group Limited), the Endless Vacation Rentals cancellation policy is as follows:
5. See the rewards schedule in the Wyndham Rewards member guide or the Wyndham Rewards website or call Wyndham Rewards Member Services for details. F. Redeeming for Federal Tax Preparation Certificates 1. Wyndham Rewards Members can redeem their points for a certificate from Jackson Hewitt, valid for $25 off the cost of preparing their U.S. federal income tax return. 2. See the Wyndham Rewards rewards schedule and/or the back of the reward certificate for additional details and limitations. 3. The certificate is good only at participating locations. Members may check the Jackson Hewitt website at www.jacksonhewitt.com for participating locations. G. Redeeming for Airline Miles or Railroad Points 1. Wyndham Rewards Members who are members of certain travel rewards programs may redeem their Wyndham Rewards points for miles or rail points in these programs. See the list of current airline and rail redemption options via the Wyndham Rewards website. 2. The terms and conditions of the applicable airline or rail rewards program govern the redemption and distribution of miles or rail points in these programs. 3. Members should allow 6 to 8 weeks for miles/points to be credited to their airline/rail program account after their redemption request. 4. Once Wyndham Rewards points have been redeemed for airline miles or rail points, they cannot be returned for credit to the Member’s Wyndham Rewards account. 5. The names of the airline and rail travel rewards programs are the registered trademarks of such carriers. H. Redeeming for Airline Tickets 1. The ticket will be a non-refundable, non-changeable coach class ticket, which includes taxes and destination charges. There are actual caps for each airline ticket reward level ranging from $360–$800 USD for the U.S. and $400–$1,000 USD for Canada. Please call Wyndham Rewards Member Services for the actual caps. Additional costs, such as overnight delivery, are at the Cardholder's expense. Note: Cardholder may elect to pay any amount over the cap. Round trip flights must originate in the 48 contiguous United States (or Canada). Members must book flights at least 21 days in advance and the trip must include a Saturday night stay. Interim stopovers of more than four (4) hours and en route stopovers except to make direct connections are not allowed. Tickets may be purchased in any designated individual's name, but must be redeemed by the Member or an authorized user on the account. Tickets will be sent to Member's address. Choice of carrier and traveling dates are at the Member's discretion, subject to availability. Reservations exclude the use of charters, wholesalers, or consolidators. Note: reservations on carriers with records of unreliable service, or other indications of unreliability, may not be available. 2. Airline tickets and related services must be booked by Members via the Wyndham Rewards website or through Wyndham Rewards Member Services. Airline tickets are booked by Sponsor or its designated travel agency on airlines and their partners whose schedules, fares and availability are displayed or published in the airline industry computer reservations system. Charters, wholesalers and consolidators are excluded, and Sponsor may omit other carriers from the Program in its sole discretion. Certain restrictions may apply including, but not limited to, availability, blackout/embargo dates, geographic limitation, and the price cap shown in the Wyndham Rewards rewards schedule. Within such limitations, the Member may choose the airline carrier and his/her travel dates. 3. If a member chooses to redeem for an airline ticket within the three (3) United States Zones, they must choose one zone from below and arrive and depart within that zone.
1. Members can redeem points for either an Avis® or Budget® Reward Certificates. A Certificate entitles the individual listed on the front of the certificate to 1, 2 or 3 weekend days free of the daily time and mileage charge for a:
2. Reservations must be made at least 24 hours in advance at either the Avis® or Budget® website or by calling their toll free reservation number and providing the coupon number on the front of the Certificate. Avis’ Reservation Number U.S.: 1-(888) 777-AVIS Canada: 1-(800) 879-2847 Budget’s Reservation Number U.S.: 1-(800) 527-0700 Canada: 1-(800) 268-8900 3. Offer not available during holidays and other blackout periods. Offer only valid on rentals checked out by the date printed on the Certificate. 4. Renter must meet Avis’ and Budget’s age, driver and credit requirements. 5. Upgraded vehicle costs, additional rental days, taxes, licensing fees, optional items such as LDW and other fees are the responsibility of the Member. 6. See actual award certificate for complete terms and conditions. 7. Members can redeem points for a Sixt® Reward Voucher. A Voucher entitles the individual listed on the front of the voucher to discount the cost of the Sixt car rental by the value shown of the voucher. Points may be redeemed for Sixt vouchers as follows: Points / Reward 7500 / 25 euro discount voucher 15000 / 50 euro discount voucher 22000 / 75 euro discount voucher 29000 / 100 euro discount voucher Sixt’s reservation number is: +011-49-1805-252525 (Germany) J. Redeeming for Merchandise Rewards 1. Members can redeem points for merchandise rewards. 2. Subject to availability, most merchandise should ship within six (6) weeks from the date of redemption request. 3. The manufacturers’ warranty, if any, applies to all items offered. 4. See the rewards schedule in the Wyndham Rewards member guide or the Wyndham Rewards website or call Wyndham Rewards Member Services for details. K. Redeeming for Dining, Shopping, On-The Go, and Entertainment Rewards 1. Gift Certificates/Gift Cards/Stored Value Cards and tickets to theme parks and movie theaters will generally be issued within 7 to 10 business days after the redemption request. 2. Gift Certificates/Gift Cards/Stored Value Cards and theme park/movie tickets must be presented to the Rewards Participant when utilized and can only be used once. Mechanical reproductions, copies or facsimiles will not be accepted. 3. For additional details, see the rewards schedule, visit the websites of the applicable Rewards Participants and/or call Wyndham Rewards Member Services. 4. Entertainment® books cannot be resold and Members can only order up to 5 books per calendar year. 5. Gift Certificates/Gift Cards/Stored Value Cards use is subject to the individual merchant’s terms and conditions as follows:
8. Six Flags® Theme Parks: Tickets for participating Six Flags® are available for admission mid May through October. Restrictions, if any, may differ by participating park. L. Redeeming for Charity Rewards 1. Members may redeem points for contributions to their favorite charity via gift cards issued by Charity Gift Certificates (“CGC”). To redeem points for a charity reward, the member must log-on to www.charitygiftcertificates.org, select from over 75 non-profit charitable organizations, determine the amount they wish to donate and follow the check out process finalizing their donation. Categories of non-profit organizations include: education, kids, health, the arts and more. Gift cards are offered in $25, $50 and $100 denominations. 2. All donations will be made to the charity approximately six weeks following the date of your redemption. 3. Redemptions of points for the purpose of effecting a donation to a charity are generally not tax deductible. Receipts stating the dollar value of the points redeemed for the charitable donation will not be issued. Check with your tax advisor if you have further questions. Processing fees will be between six and ten percent of the value of the reward. 4. Only U.S. residents may redeem for Charity Rewards. 5. See the rewards schedule in the Wyndham Rewards member guide or the Wyndham Rewards website or call Wyndham Rewards Member Services for details. 6. All donations will be utilized by the applicable charity in accordance with its internal policies and procedures. For more information on the utilization of donations, contact the charity directly. 7. Charity Rewards is a service mark of Affinion Loyalty Group. 8. Gift Cards are not refundable or returnable, cannot be converted into and cannot be used as payment with Charity Gift Certificates. Each Gift Card is subject to all terms and conditions that (i) are printed on the back of the card, and (iii) located on the CGC Web Site. • Disclaimers. Charity Gift Certificates PROVIDES THE GIFT CARDS AN "AS IS," "WHERE IS," AND "WITH ALL FAULTS" BASIS. CGC DISCLAIMS ALL WARRANTIES (EXPRESS OR IMPLIED) ARISING OUT OF, OR IN CONNECTION WITH, GIFT CARDS, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. |
| IV. Wyndham ByRequest Benefits |
1.The following “Welcome Level Benefits” are available at participating properties upon the Member joining Wyndham ByRequest and completing his/her Member profile:
ByRequest level benefits include the following:
|